We Are Open – Customer Commitment During COVID-19
In this climate, we understand having a technician in your home may be a concern, but we want you to know that the health and safety of our customers and team members is our highest priority. We want to thank you for trusting Frog Heating, Air & Electrical with your HVAC systems, indoor air quality and electrical. Below is an update on what we are doing during this crisis.
Before We Arrive
We are monitoring all team members for flu like symptoms and are taking action accordingly. We will not knowingly send a technician who is ill into your home.
When We Arrive
Our technicians are supplied with hand sanitizer, masks, gloves, and as always, shoe covers. These items are in high demand right now and can be difficult to source in bulk. We are doing everything in our power to ensure we are stocked on all these items to reduce the spread of infection.
While In Your Home
I have asked our technicians not to shake hands. This is not us being unfriendly (yes, we do like you) but we feel it is in everyone’s best interest to take reasonable precautions during this health emergency.
Indoor Air Quality Basics
COVID-19 is spread through airborne particles. As experts in indoor air quality, we recommend a few things:
- Change your air filter regularly (call if you are unsure how often).
- Investing in a Whole-House Ultra Violet light to kill viruses and bacteria in your home.
- Make sure the humidity in your home is between 35% – 50%.
- Invest in a high-efficiency filter or electronic air filter (for HEPA like results).
I know having a technician in your home during this trying time can be a concern. Rest assured, we are taking every possible step keep you and our team safe. I want to personally thank you for your business and continued loyalty during this time.
Frog Heating, Air & Electrical